The prime minister took to Twitter to praise the complaint cell established at his office, and said: "Creating a direct link with the people to provide for resolution of their problems has led to the incredible success of my complaint cell in the PM Office."
The Pakistan Citizen's Portal was listed as the second best government mobile app in the world. Indonesia stood first and the US was declared third at the summit. This is for the first time that a mobile app from Pakistani government reached this highest level. The PCP is ranked 7th most searched app in Google search category and has received 4.5 ratings points by the users.
The app was designed by a team of developers from Khyber Pakhtunkhwa free of cost in record 45 days. Since launch on Oct 28 last year, it has helped solved 250,000 complaints out of 420,000 with 55 percent satisfactory feedback from the public. Team Lead Pakistan Citizen Portal, Dr Akif Khan, who represented Pakistan at the World Government Summit, said that the portal's recognition at the world level is testament of its performance for service delivery. "We got selected on the basis of just 30 days of data, while the other three apps were in the operations for over a year," he added.